Return and Refund Policy
Online Business keeps its
prices low by efficiently processing its orders and shipping directly from its
suppliers warehouses. You may cancel your order at any time until delivery
however charges will apply for order processing, payment processing, delivery
and restocking fees as the order progresses through our system.
Cancel before payment
processed (Status Ordered)
You have entered an order
but we have not yet processed it.
Generally there are no
fees associated with this early cancellation unless goods are special orders.
Generally special orders are products not listed on our website ordered by
special arrangement or at special volume pricing.
Cancel after payment
processed (Status Payment Processed)
We have incurred costs in
processing your order and processing your payment. Additional costs will also
be incurred by us in processing your refund.
In general, we charge 5%
of order value for orders cancelled after payment has been processed.
Credit card refunds will
generally be processed within 3 or 4 days.
BPAY and Bank Transfer
refunds will require you to provide your Account Name, BSB and Account number
and will take up to 7 days from receipt of this information.
Cancel during logistics
(Status Warehouse Request)
We have incurred payment
processing charges and have placed purchase orders on our suppliers. A minimum
5% cancellation fee applies if goods are still in warehouse to reflect our
order and payment processing costs. Our suppliers may charge us a fee for canceling this order even if goods have not left
the warehouse and if a fee is incurred it will also be passed on to you.
Cancel after shipment
If goods have left the
warehouse we normally incur a restocking fee from our supplier. This is a
reflection of their costs in processing the order and issuing the goods from
stock.
If goods have left the
warehouse and you have rejected the shipment (no courier delivery) you will be
charged a courier fee and a 10% restocking fee. This fee includes our costs in
processing your order, the payment and the refund.
If you have received the
shipment you will be charged a 25% restocking fee and will be responsible for
return of the goods to the warehouse. A RMA (return material authorization) and
delivery address will be issued normally within 7 days of request.
After goods have left the
warehouse we have been invoiced by our suppliers and we will only issue a
refund when our supplier confirms receipt of the goods and issues a credit note
to us. This process takes a minimum of 14 days from date of receipt of goods
back into the warehouse.
Refund after Goods Opened
/ Used
Generally refunds are not
provided after goods are opened (package seal broken) unless there has been a
manufacturing fault and the goods are damaged or not working. These goods are
generally referred to as DOA (dead on arrival) and are covered under vendor
replacement warranty within the DOA period. This period is normally within 7
days of delivery but does vary by manufacturer.
We generally do not
refund if goods are opened and you have changed your mind. However if you
believe that the product was incorrectly described on your invoice please email
myOrder@Onlinebiz.com.au
. As a general rule our suppliers do not offer a refund to us on goods that
have been opened as the goods are no longer "new" and in saleable
condition.
Where goods initially
work but develop a fault the manufacturer service centre closest to you should
be contacted.